Frequently Asked Questions About Donations


1.  Who can I contact to ask questions about donation?

E-mail us at askthrift@voago.org.

Call us toll-free at (800) 873-4505. Phone room hours are 8 a.m.- 5 p.m. Monday - Friday and 8 a.m. - 2 p.m. Saturday. Feel free to leave a message and we will return your call promptly.

2.  In what areas do you offer home donation pick-up service?

We offer free home pick-up service in most Central and Northeast Ohio counties. Fill out a request for a home pick-up or call us at (800) 873-4505 to ask about your area.

3.  Are my donations tax-deductible?

Yes. All donations in good condition are tax-deductible. Refer to our donation valuation guide for placing a value on your donated items. Volunteers of America of Greater Ohio’s Employer Identification Number (EIN) is 34-0861121.

4.  Will I receive a receipt for my donations?

Yes. You will receive a receipt in person if you drop your donations off at a store. If you donated via a mail route, meaning you received a postcard in the mail with information on when we picked up in your area, the postcard serves as your receipt. If you donated via a drop box or have misplaced your receipt, please contact our donation line at (800) 873-4505.

5.  What if I have misplaced my receipt?

If you have misplaced your donation receipt, please contact our donation line at (800) 873-4505 to receive a replacement.

6.  For tax purposes, what is Volunteers of America’s EIN number?

Volunteers of America of Greater Ohio’s Employer Identification Number (EIN) is 34-0861121.

7.  Where can I drop off my donations?

You can drop off your donations to any store location during business hours or any time at one of our drop box locations.

Store locations and business hours
Drop box locations

8.  What items do you accept for donation?

We accept most used clothing and household items in good condition. Following is a list of items that we need most, but it is not exclusive. If you have any questions, call our donation line at (800) 873-4505.

  • Bicycles
  • Blankets, sheets, pillowsBooks and magazines
  • CDs
  • Clocks
  • Clothing (men’s, women’s, children’s)
  • Coats and jackets
  • Computers (preferably a complete set no more than 3 years old including monitor, processor/tower and keyboard)
  • Craft supplies
  • Curtains or drapes
  • Dishes, pots and pans, silverware and cooking utensils
  • Electric heaters
  • Furniture in good condition (call for details: (800) 873-4505)
  • Jewelry
  • Musical instruments
  • Pictures, paintings, wall décor
  • Records, tapes
  • Shoes
  • Small working appliances
  • Sports equipment
  • Tools
  • Toys and games

9.  What items are not accepted for donation?

We accept most clothing and household goods; however, we do have to place some restrictions on donations due to safety issues or cost of transportation. Following is a list of items that we do not accept. If you have any questions, call our donation line at (800) 873-4505.

  • Stove hoods
  • Double-oven stoves
  • Stovetop ranges
  • Built-in appliances
  • Gas stoves
  • Gas dryers
  • Bath tubs
  • Bed frames without box springs or mattresses
  • Business telephone systems
  • Canning jars
  • Children’s car seats
  • Computers (older than 3 years)
  • Console stereos
  • Craftmatic® adjustable beds
  • Electric beds
  • Encyclopedias
  • Fire extinguishers
  • Furnaces
  • Garage door openers
  • Home gyms, weight benches or weights
  • Hospital beds
  • Jungle gyms or swing sets
  • Large desks/metal desks
  • Large office copiers
  • Large trampolines
  • Lift chairs
  • Magazines
  • Mangles
  • Mattresses and box springs
  • Paint
  • Pianos/organs
  • Ping pong tables
  • Single tires
  • Slate pool tables
  • Sump pumps
  • Televisions
  • Text books
  • Trophies
  • Vending Machines
  • Water beds
  • Water heaters
  • Water softeners

We do not accept items that need repair or major cleaning.

Lawnmowers must have the gas tanks emptied. Riding mowers must have inflated tires.